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General Options
Direct Inward Dialing
Select a telephone number to dial directly to a device or extension.
Call Hold
Place calls on hold and play music or a commercial.
Attended Transfer
Transfer a call to an extension, group, or other phone number after announcing the party being transferred.
Unattended Transfer
Transfer a call to another extension, group, or phone number without announcing the party being transfered.
Do Not Disturb (DND)
Simulates a phone being off-hook, sending calls received directly to voicemail.
Office Intercom
Dial another user’s extension, activating their phone speaker to make an announcement.
Dailing Options
One Button Redial
Available on most phones; redials the last number dialed by the extension user.
Call Hold
Place calls on hold and play music or a commercial.
Attended Transfer
Transfer a call to an extension, group, or other phone number after announcing the party being transferred.
Speed Dial
This feature automates the dialing of pre-determined phone number.
Do Not Disturb (DND)
Simulates a phone being off-hook, sending calls received directly to voicemail.
Direct Inward System Access (DISA)
With password protection, someone from outside the PBX can obtain a dial tone and place calls if they were placing a call within the switch.
Call Routing
Auto-Attendant Answering
Route a telephone number directly to an auto-attendant where callers are presented with predefined options.
Live Person Answering
Numbers can be routed to a specific extension first, or to a group so your calls are answered by someone rather than being sent to an autoattendant.
Find Me - Blueline Digital Assistant
Our digital assistant will find you up to five locations.
Ring Groups
Ring groups enable multiple extensions to be called simultaneously or sequentially.
Incoming Call Blocking
You are able to block certain phone numbers from calling.
Incoming DID Routing
Your phone numbers can be routed to an auto attendant, extension, group, phone number or call queue.
Call Waiting Indicator
Indicates incoming call (and caller ID, if available) while another call is in process.
Hours and Holidays
Allows routing decisions based on time and date with multiple schedules, as in the case of departments with different hours of operations or holidays.
Outside Number
Calls can be routed to an outside number or cell phone at any time.
Business Caller ID
Caller ID
Customize the appearance of your outgoing Caller ID by outgoing number or by extension.
Caller ID Blocking
You can disable caller ID for all outbound calls made from your system.
Incoming Caller ID
You can identify an incoming call on the phone’s LCD display, which indicates how the call was routed.
Incoming Privacy Screen
Force callers with “no caller ID” or “blocked caller ID” to enter a number that will be presented as their caller ID.
Call Center Features
Automatic Call Distribution (ACD)
Used to route calls in a call center environment to the appropriate agents, based on factors such as time availability, behavior, and priority levels.
Call Que
Call queues are used to route calls in a first-in-first-out manner to the appropriate extension or group.
Call Recording
Selectively record calls for training or documentation purposes.
Call Forwarding
Customer Portal
Calls can be forwarded to an extension or number, remotely using the Blueline Portal, or Softphone or locally using your phone.
Note: Device or Softphone forwarding functionality may vary by manufacturer.
No Answer Call Forwarding
Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.
Busy Call Forwarding
Forward your calls to an extension, group or phone number when your phone is busy.
Voicemail
Voicemail
Associate a voicemail box with an extension, or use an announce-only voicemail box to provide customers with a pre-recorded message when they choose an option on an auto attendant or extension.
Voicemail to E-mail
Get your voicemail messages sent to your e-mail with an attached WAV file that can played on your PC or mobile device.
Voicemail to Text
Don’t have a smartphone or PDA capable of playing WAV files? You can receive a shorter text message to your device indicating you have received a voicemail message.
Note: Third party text messaging rates may apply.
Reporting
Call Detail Records
Real-time call logging is available via the Blueline Portal, where you can view call duration, date and time and call type.
Call Volume Graphs
Histograms graphically display calling patterns and trends by time of day, month, year or by custom dates.
Call Traffic by Extension
Track number of calls by individual.
Detailed Accounting
Track orders, invoices and all Blueline billings online.
Auto Attendants
Customer Portal
The web-based user interface allows users to create call queues and groups, view call detail records and billing information, listen to and delete voicemail and upload music on hold.
Always On Attendant
Allows callers to select from menu options using a standard telephone keypad. Through the portal interface, calls can be routed to extensions, mailboxes, groups, conference rooms, call queues, or unlimited depths of additional auto attendants.
Time-Based Attendants
Available after N rings or based on time of day.
Sub-Level Attendants
Sub-Level Auto Attendants are often used for different departments within an organization. For instance, you may have a main Auto Attendant for the company, and then a sub-level Auto Attendant for Sales, Support, etc.