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Select a telephone number to dial directly to a device or extension.

Place calls on hold and play music or a commercial.

Transfer a call to an extension, group, or other phone number after announcing the party being transferred.

Transfer a call to another extension, group, or phone number without announcing the party being transferred.

Simulates a phone being off-hook, sending calls received directly to voicemail.

Dial another user's extension, activating their phone speaker to make an announcement.

Available on most phones; redials the last number dialed by the extension user.

Automates the dialing of a pre-determined phone number.

Simulates a phone being off-hook, sending calls received directly to voicemail.

With password protection, someone from outside the PBX can obtain a dial tone and place calls as if they were placing a call within the switch.

Route a telephone number directly to an auto-attendant where callers are presented with predefined options.

Numbers can be routed to a specific extension first, or to a group so your calls are answered by a person rather than being sent to an auto-attendant.

Our digital assistant will find you up to five locations.

Ring groups enable multiple extensions to be called simultaneously or sequentially.

You are able to block certain phone numbers from calling.

Your phone numbers can be routed to an auto attendant, extension, group, phone number, or call queue.

Indicates an incoming call (and caller ID, if available) while another call is in process.

Allows routing decisions based on time and date with multiple schedules, for departments with different hours or holidays.

Calls can be routed to an outside number or cell phone at any time.

Customize the appearance of your outgoing Caller ID by outgoing number or by extension.

You can disable caller ID for all outbound calls made from your system.

Identify an incoming call on the phone's LCD display, which indicates how the call was routed.

Force callers with "no caller ID" or "blocked caller ID" to enter a number that will be presented as their caller ID.

Route calls in a call center environment to the appropriate agents based on time availability, behavior, and priority levels.

Call queues are used to route calls in a first-in-first-out manner to the appropriate extension or group.

Selectively record calls for training or documentation purposes.

Calls can be forwarded to an extension or number remotely using the Blueline Portal or Softphone, or locally using your phone.

Automatically forwards your calls to an extension, group, or phone number when you do not answer.

Forward your calls to an extension, group, or phone number when your phone is busy.

Associate a voicemail box with an extension, or use an announce-only voicemail box to provide customers with a pre-recorded message.

Get voicemail messages sent to your email with an attached WAV file that can be played on your PC or mobile device.

Receive a text message to your device indicating you have received a voicemail message. Third-party text messaging rates may apply.

Real-time call logging is available via the Blueline Portal, where you can view call duration, date, time, and call type.

Histograms graphically display calling patterns and trends by time of day, month, year, or by custom dates.

Track the number of calls by individual extension.

Track orders, invoices, and all Blueline billings online.

The web-based interface allows users to create call queues and groups, view call detail records and billing, and upload music on hold.

Allows callers to select from menu options using a standard telephone keypad, routable to extensions, mailboxes, groups, conference rooms, or call queues.

Available after N rings or based on time of day.

Sub-level auto attendants are often used for different departments within an organization.